Yes, tram service is included in your Singapore Zoo admission ticket for your convenience. You may hop on and off at any of the designated tram stations around the park.

To help increase the supply of taxis during peak hours, a $3 surcharge will apply for all hired taxis departing from Mandai Wildlife Reserve effective 1 August 2022. This surcharge will be applicable daily, from 4pm to 11:59pm.

These are the peak hours where majority of the guests leave our wildlife parks, leading to a higher demand for taxis during this period. The surcharge is thus being implemented to encourage taxis to the precinct and reduce waiting times for guests.

We have received feedback from guests exiting our wildlife parks that there is a high demand for taxis, especially between 4pm to 11:59pm. This surcharge is to encourage taxi drivers to consider Mandai Wildlife Reserve as a preferred pick-up destination and increase the supply of incoming taxis to the precinct.

This surcharge is applicable only to taxis. Private hire vehicles are excluded from this surcharge.

No, this surcharge is only applicable for hired taxis departing from Mandai Wildlife Reserve.

This surcharge is applicable for all hired taxis departing from Mandai Wildlife Reserve, including bookings and flag-downs.

This surcharge is applicable for all hired taxis departing from Mandai Wildlife Reserve, including both fixed fare and metered fare bookings.

The $3 surcharge is separate from the taxi booking fee. For example, if the booking fee is $3.30, the $3 surcharge is payable on top of this fee.

Yes, the surcharge is applicable at time of boarding, not booking.

This surcharge will be in place for the foreseeable future. We will continue to review our policies regularly for the benefit of our guests.

Public Transport:
a. Bus 138 to Ang Mo Kio MRT or Springleaf MRT stations
b. Bus 927 to Choa Chu Kang MRT station
- Mandai Khatib Shuttle to Khatib MRT station
- Mandai Express (selected weekends and Public Holidays only) to Bedok, Sengkang, and Tampines.
- For more information, please check out our website.

No, all animal shows at the park are included in your admission.

Please refer to Feed the Animals for more information.

You can purchase select feeding sessions online together with your admission tickets, or as a standalone add-on experience.

Yes, for selected exhibits. You can purchase select feeding sessions online together with your admission tickets, or as a standalone add-on experience. 

While food options are available at our restaurants, we do understand that some guests may need to bring their own food into the park for various reasons. Picnic areas are available for guests to sit and relax; including Pavilion by the Lake, Garden with A View and Picnic Area (located near Rainforest Walk).

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411.

Yes, you may bring your own stroller or wheelchair into the park. However, if you are taking the tram, please note that you’ll need to fold the stroller or wheelchair before boarding the tram.

No, an admission ticket to Singapore Zoo is required and can be purchased at the ticketing booth or online via our official ticketing website.

Yes. You can add-on the tours online via our official ticketing website, after selecting your admission tickets. For guests who already have park admission tickets, please contact [email protected] / +65 6269 3411 to place your bookings. All tour bookings are subject to availability. Here’s more information along with the terms & conditions of the tours. 

If you see these monkeys, they are the long-tailed macaques. These macaques are wild, they are not part of our zoo collection. Please do not approach and keep a safe distance. If you get too near, they may get scared and attack out of fear.

The macaques have learnt to associate baby prams and plastic bags with food. They may approach you in search of food. If you encounter them, please keep all food out of sight. Remain calm and walk away.

Should there be a need of immediate assistance in public areas regarding snakes, monitor lizards, macaques and other native wildlife that may pose a danger to the public, you may call Singapore Police Force at 999.

Other useful numbers are:

• National Parks Board: 1800 471 7300 (For assistance on wild animals spotted near or within the nature reserves, parks or other nature areas.)
• Agri-Food and Veterinary Authority of Singapore: +65 6325 7625 / 1800 226 2250 (For assistance on wild animals spotted near or within housing, built-up areas and are of no immediate danger to the public.)
• Animal Concern Research and Education Society (ACRES): +65 6892 9821 (Tel)  +65 6892 9721 (Fax)
• ACRES Wildlife Crime Hotline (24-hour): +65 9783 7782
• ACRES Wildlife Rescue Hotline (24-hour): +65 9783 7782
  Email: [email protected]

You can approach any uniformed staff for assistance or call +65 6269 3411 in case of any emergency.

We regret that balloons are not allowed in the park as they may disturb or annoy the animals, should they burst. For more information, please refer to the park’s terms & conditions.

Our guests spend on average 3 to 4 hours touring the park. 

To help increase the supply of taxis during peak hours, a $3 surcharge will apply for all hired taxis departing from Mandai Wildlife Reserve effective 1 August 2022. This surcharge will be applicable daily, from 4pm to 11:59pm.

These are the peak hours where majority of the guests leave our wildlife parks, leading to a higher demand for taxis during this period. The surcharge is thus being implemented to encourage taxis to the precinct and reduce waiting times for guests.

We have received feedback from guests exiting our wildlife parks that there is a high demand for taxis, especially between 4pm to 11:59pm. This surcharge is to encourage taxi drivers to consider Mandai Wildlife Reserve as a preferred pick-up destination and increase the supply of incoming taxis to the precinct.

This surcharge is applicable only to taxis. Private hire vehicles are excluded from this surcharge.

No, this surcharge is only applicable for hired taxis departing from Mandai Wildlife Reserve.

This surcharge is applicable for all hired taxis departing from Mandai Wildlife Reserve, including bookings and flag-downs.

This surcharge is applicable for all hired taxis departing from Mandai Wildlife Reserve, including both fixed fare and metered fare bookings.

The $3 surcharge is separate from the taxi booking fee. For example, if the booking fee is $3.30, the $3 surcharge is payable on top of this fee.

Yes, the surcharge is applicable at time of boarding, not booking.

This surcharge will be in place for the foreseeable future. We will continue to review our policies regularly for the benefit of our guests.

Public Transport:
a. Bus 138 to Ang Mo Kio MRT or Springleaf MRT stations
b. Bus 927 to Choa Chu Kang MRT station
- Mandai Khatib Shuttle to Khatib MRT station
- Mandai Express (selected weekends and Public Holidays only) to Bedok, Sengkang, and Tampines.
- For more information, please check out our website.

Yes, while food options are available at our restaurants, we do understand that some guests may need to bring their own food into the park for various reasons.

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 63608612.

Yes, you may bring your own stroller or wheelchair into the park. However, if you are taking the tram, please note that you’ll need to fold the stroller or wheelchair before boarding the tram.

No, an admission ticket to Night Safari is required and can be purchased at the ticketing booth or online via our official ticketing website.

Yes. You can add-on the tours online via our official ticketing website, after selecting your admission tickets. For guests who already have park admission tickets, please contact [email protected] / +65 6269 3411 to place your bookings. All tour bookings are subject to availability. Here’s more information along with the terms & conditions of the tours.

If you see these monkeys, they are the long-tailed macaques. These macaques are wild, they are not part of our zoo collection. Please do not approach and keep a safe distance. If you get too near, they may get scared and attack out of fear.

The macaques have learnt to associate baby prams and plastic bags with food. They may approach you in search of food. If you encounter them, please keep all food out of sight. Remain calm and walk away.

Should there be a need of immediate assistance in public areas regarding snakes, monitor lizards, macaques and other native wildlife that may pose a danger to the public, you may call Singapore Police Force at 999.

Other useful numbers are:

• National Parks Board: 1800 471 7300 (For assistance on wild animals spotted near or within the nature reserves, parks or other nature areas.)
• Agri-Food and Veterinary Authority of Singapore: +65 6325 7625 / 1800 226 2250 (For assistance on wild animals spotted near or within housing, built-up areas and are of no immediate danger to the public.)
• Animal Concern Research and Education Society (ACRES): +65 6892 9821 (Tel)  +65 6892 9721 (Fax)
• ACRES Wildlife Crime Hotline (24-hour): +65 9783 7782
• ACRES Wildlife Rescue Hotline (24-hour): +65 9783 7782
  Email: [email protected]

You can approach any uniformed staff for assistance or call +65 6360 8612 in case of any emergency.

We regret that balloons are not allowed in the park as they may disturb or annoy the animals, should they burst. For more information, refer to the park’s terms & conditions.

Separate charges apply for Amazon River Quest boat ride. You may purchase the Amazon River Quest boat ride tickets online, together with your admission ticket, or as a standalone add-on experience. 

River Wonders occupies 12 hectares. It is explored mainly on foot by passing through freshwater aquariums and entering walk-through exhibits. 85% of the park’s animal collection is designed to be viewed on foot, while the rest on Amazon River Quest boat ride.

A typical visitor may spend 2 to 3 hours at the park, depending on the interest level and time spent at each exhibit, viewing of animal presentations as well as shopping and dining experiences. We recommend visitors spend at least 2 hours in River Wonders for a fully immersive experience and learn about the fascinating flora and fauna in freshwater habitats. 

Le Le will be joining Jia Jia in the exhibit they now share in the Giant Panda Forest at River Wonders.

Jia Jia and Le Le will be given access to the exhibit all day but may not be in view if they need some privacy. Viewing chances depend on the comfort levels of both mummy and cub.

Let’s give them some space to get comfortable with all the attention!

Admission is subject to current safe management measures and operational capacity limits.

To allow for more guests to catch a glimpse of the cub, our staff will be present to guide you through your visit.

All guests are invited to join the queue to the Giant Panda Forest. We do not have a priority queue system in place.

Please approach our staff if you require assistance.

Our giant pandas are given access to the exhibit at all times.

There may be instances when Jia Jia and Le Le need some privacy and will be out of public viewing areas. Viewing chances depend on the comfort levels of both mummy and cub.

Currently, guests can only view Le Le from the exhibit. Please visit our website for updates.

We will be streaming pre-recorded video footage of the cub outside Giant Panda Forest. Stay tuned on Facebook to learn more about our pandas.

To help increase the supply of taxis during peak hours, a $3 surcharge will apply for all hired taxis departing from Mandai Wildlife Reserve effective 1 August 2022. This surcharge will be applicable daily, from 4pm to 11:59pm.

These are the peak hours where majority of the guests leave our wildlife parks, leading to a higher demand for taxis during this period. The surcharge is thus being implemented to encourage taxis to the precinct and reduce waiting times for guests.

We have received feedback from guests exiting our wildlife parks that there is a high demand for taxis, especially between 4pm to 11:59pm. This surcharge is to encourage taxi drivers to consider Mandai Wildlife Reserve as a preferred pick-up destination and increase the supply of incoming taxis to the precinct.

This surcharge is applicable only to taxis. Private hire vehicles are excluded from this surcharge.

No, this surcharge is only applicable for hired taxis departing from Mandai Wildlife Reserve.

This surcharge is applicable for all hired taxis departing from Mandai Wildlife Reserve, including bookings and flag-downs.

This surcharge is applicable for all hired taxis departing from Mandai Wildlife Reserve, including both fixed fare and metered fare bookings.

The $3 surcharge is separate from the taxi booking fee. For example, if the booking fee is $3.30, the $3 surcharge is payable on top of this fee.

Yes, the surcharge is applicable at time of boarding, not booking.

This surcharge will be in place for the foreseeable future. We will continue to review our policies regularly for the benefit of our guests.

Public Transport:
a. Bus 138 to Ang Mo Kio MRT or Springleaf MRT stations
b. Bus 927 to Choa Chu Kang MRT station
- Mandai Khatib Shuttle to Khatib MRT station
- Mandai Express (selected weekends and Public Holidays only) to Bedok, Sengkang, and Tampines.
- For more information, please check out our website.

No. River Wonders is not a theme park but a wildlife park that focuses on river habitats.

Visitors can go on Amazon River Quest which simulates the experience of a boat expedition along Amazon River to see animals in naturalistic habitats. Animal sightings include the jaguar, Brazilian tapir and capybara.

Amazon River Quest is a ticketed 10-minute boat ride that allows visitors to view animals living along the edges of Amazon River. These include the jaguar, Brazilian tapir and capybara. Guests must fulfil the following riders' guidelines to take the boat ride:

 

• Children must be at least 1.06m to take the ride
• Expectant mothers are not allowed to take the boat ride
• Guests who are in wheelchair or in impaired physical health are not allowed to ride due to evacuation safety requirements.

A large section of River Wonders is designed to be accessed on foot. 85% of the park’s animal collection is designed to be viewed on foot, while the rest on Amazon River Quest.

Key attractions such as the world’s largest freshwater aquarium at Amazon Flooded Forest and Giant Panda Forest can only be accessed on foot.

Ride restrictions and riders' guidelines are put in place to protect the safety of our guests, and to ensure that the safety systems of the ride are not compromised.

• Children must be 1.06m and above to experiece the boat ride
• Children between 1.06m and 1.35m must be accompanied by a supervising adult
• Guest must be able to transfer onto the boat unaided

As the boat ride involves moderate acceleration, elevation changes and minor bumping, guests with the following conditions shall not ride.

• Expectant mothers
• Motion sickness or dizziness
• Heart conditions or abnormal blood pressure
• Back and/or neck disorder
• Impaired physical health
• Persons in wheelchair

85% of River Wonders’ animal collection is designed to be viewed by visitors on foot, while the boat ride lets visitors see the other 15%. Animals along Amazon River Quest can only be seen via the boat ride.

The ride will be suspended when lightning is detected in the vicinity and during heavy rain for the safety and comfort of the guests. Umbrella is not allowed to be opened during the boat ride, hence guests may wish to put on their rain jacket or ponchos before boarding when the ride is operating during a light drizzle. 

Yes. Amazon River Quest is available at a fee of $5 per adult and $3 per child for ages 3 to 12 years old in addition to River Wonders admission tickets. Riders must be at least 1.06m to take the boat ride. Other riders' guidelines apply.

Amazon River Quest ticket can be purchased online together with an admission ticket, or as a standalone add-on experience.

No. 85% of River Wonders' animal collection is designed to be viewed by visitors on foot, while the boat ride lets visitors see the other 15%. Attractions such as the world’s largest freshwater aquarium at Amazon Flooded Forest and Giant Panda Forest can only be accessed on foot.

The last boat ride is at 6.00pm, on a first-come, first-served basis. 

Amazon River Quest simulates the experience of a boat expedition down Amazon River where visitors can spot the various animals in naturalistic habitats. With various species of monkeys that reside on tree tops, an open-top boat design allows better chances of seeing these animals, many of which would not be visible with a covered boat.

No. Feedings will be administered by the aquarists or keepers only.

While food options are available at our restaurants, we do understand that some guests may need to bring their own food into the park for various reasons. Picnic areas are available for guests to sit and relax at Boat Plaza and various locations along the park where benches are located.

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411.

Yes, you may bring your own stroller or wheelchair into the park. However, if you are taking Amazon River Quest, please note that you’ll need to park the stroller before the boarding point of the ride.

No, an admission ticket to River Wonders is required and can be purchased at the ticketing booth or online via our official ticketing website.

Yes. You can add-on the tours online via our official ticketing website, after selecting your admission tickets. For guests who already have park admission tickets, please contact [email protected] or call +65 6269 3411 to place your bookings. All tour bookings are subject to availability. Here’s more information along with the terms & conditions of the tours. 

If you see these monkeys, they are the long-tailed macaques. These macaques are wild, they are not part of our zoo collection. Please do not approach and keep a safe distance. If you get too near, they may get scared and attack out of fear.

The macaques have learnt to associate baby prams and plastic bags with food. They may approach you in search of food. If you encounter them, please keep all food out of sight. Remain calm and walk away.

Should there be a need of immediate assistance in public areas regarding snakes, monitor lizards, macaques and other native wildlife that may pose a danger to the public, you may call Singapore Police Force at 999.

Other useful numbers are:

• National Parks Board: 1800 471 7300 (For assistance on wild animals spotted near or within the nature reserves, parks or other nature areas.)
• Agri-Food and Veterinary Authority of Singapore: +65 6325 7625 / 1800 226 2250 (For assistance on wild animals spotted near or within housing, built-up areas and are of no immediate danger to the public.)
• Animal Concern Research and Education Society (ACRES): +65 6892 9821 (Tel)  +65 6892 9721 (Fax)
• ACRES Wildlife Crime Hotline (24-hour): +65 9783 7782
• ACRES Wildlife Rescue Hotline (24-hour): +65 9783 7782
  Email: [email protected]

We regret that balloons are not allowed in the park as they may disturb or annoy the animals, should they burst. For more information, refer to the park’s terms & conditions.

You can approach any uniformed staff for assistance or call +65 6269 3411 in case of any emergency.

Our guests spend on average 3 to 4 hours touring the park. The tram takes approximately 20 minutes to complete its route around the park.

Yes, tram service is included in your Jurong Bird Park admission ticket for your convenience. You may hop on and off at any of the designated tram stations around the park.

While food options are available inside Jurong Bird Park, we do understand that some guests prefer to bring in their own food for various reasons. As such, multiple picnic areas are available for use within the park.

Yes, you may bring your own stroller or wheelchair into the park. However, if you are taking the tram, please note that you’ll need to fold the stroller or wheelchair before boarding the tram.

Yes, there are nursing rooms located at Birdz of Play. There are curtains/doors to allow complete privacy for nursing mothers. Diaper changing facilities are also available in most toilets.

No, an admission ticket to Jurong Bird Park is required and can be purchased at the ticketing booth or online via our official ticketing website.

Yes. You can add-on the tours online via our official ticketing website, after selecting your admission tickets. For guests who already have park admission tickets, please contact [email protected] / +65 6269 3411 to place your bookings. All tour bookings are subject to availability. Here’s more information along with the terms & conditions of the tours. 

Should there be a need of immediate assistance in public areas regarding snakes, monitor lizards, macaques and other native wildlife that may pose a danger to the public, you may call Singapore Police Force at 999.

Other useful numbers are:

• National Parks Board: 1800 471 7300 (For assistance on wild animals spotted near or within the nature reserves, parks or other nature areas.)
• Agri-Food and Veterinary Authority of Singapore: +65 6325 7625 / 1800 226 2250 (For assistance on wild animals spotted near or within housing, built-up areas and are of no immediate danger to the public.)
• Animal Concern Research and Education Society (ACRES): +65 6892 9821 (Tel)  +65 6892 9721 (Fax)
• ACRES Wildlife Crime Hotline (24-hour): +65 9783 7782
• ACRES Wildlife Rescue Hotline (24-hour): +65 9783 7782
  Email: [email protected]

We regret to inform that balloons are not allowed in the park as they may disturb or annoy the birds, should they burst. For more information, refer to the park’s terms & conditions

You can approach any uniformed staff for assistance or call +65 9630 5561 in case of emergency.