From 1 July 2022, there will be a $3 surcharge for all hired taxis departing from our 4 parks at Mandai Wildlife Reserve. This surcharge will be applicable daily, from 1:00pm to 11:59pm.
We have observed that majority of guests leave our Mandai parks during this period, leading to a higher demand for taxis throughout this time.
We have received feedback from guests exiting our Mandai parks that there is a high demand for taxis, especially between 1:00pm to 11:59pm.
This surcharge is to encourage taxi drivers to consider Mandai as a preferred pick-up destination and increase the supply of incoming taxis to the precinct.
This surcharge is applicable only to taxis, and not to private hire vehicles.
No, this surcharge is only applicable for hired taxis departing from Mandai Wildlife Reserve.
This surcharge is applicable for all hired taxis departing from Mandai Wildlife Reserve, including bookings and flag-downs.
The $3 surcharge is separate from the taxi booking fee. For example, if the booking fee is $3.30, the $3 surcharge is payable on top of this fee.
Yes, the surcharge is applicable for taxis booked under Private Hire apps.
Yes, the surcharge is applicable at time of boarding, not booking.
This surcharge will be in place for the foreseeable future. We will continue to review our policies regularly for the benefit of our guests.
Public Transport:
For more information, please check out our website.
Yes, this surcharge was proactively communicated via our website, as well as to our member community.
Dining-in at our F&B outlets is allowed only for guests who are fully vaccinated, recovered (from COVID-19), medically ineligible individuals, or children aged 12 years and below, under Vaccinated-Differentiated SMM (VDS). Checks may be done to ensure compliance.
Individuals who are medically ineligible for COVID-19 vaccines under the National Vaccination Programme (NVP) must produce a hard-copy certificate from GP clinics/ healthcare institutions, and photo ID or “Exempted from Vaccination” status on TraceTogether app or HealthHub app as proof.
For your safety, please remove your mask only before consuming your meal at our F&B outlets.
Only food and drinks purchased from our F&B outlets can be consumed within the F&B outlets.
Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411.
If you see these monkeys, they are the long-tailed macaques. These macaques are wild, they are not part of our zoo collection. Please do not approach and keep a safe distance. If you get too near, they may get scared and attack out of fear.
The macaques have learnt to associate baby prams and plastic bags with food. They may approach you in search of food. If you encounter them, please keep all food out of sight. Remain calm and walk away.
Should there be a need of immediate assistance in public areas regarding snakes, monitor lizards, macaques and other native wildlife that may pose a danger to the public, you may call Singapore Police Force at 999.
Other useful numbers are:
You can approach any uniformed staff for assistance or call +65 6100 0767 in case of any emergency.
We regret that balloons are not allowed in the park as they may disturb or annoy the animals, should they burst. For more information, refer to the park’s terms & conditions.
Yes, advance time slot booking is required. Tickets can be purchased online from 24 April, for visits dated from 8 May. All ticket holders are required to make a booking before visiting Bird Paradise.
By public transport: Bus services 138 or 927, or the Mandai Khatib Shuttle. For more information, please visit our website here.
You may hop on the complimentary inter-park Mandai East-West shuttle. Stay tuned to our official Mandai website for further updates and more details.
Visitors to Bird Paradise can park at Car Park 1 at Mandai Wildlife West.
The first hour (inclusive of a 20-minute grace period) is chargeable at $3. Every additional hour or part thereof is chargeable at $2 per hour. Parking charges are capped at $10 per day.
Bird Paradise is best enjoyed on foot. A complimentary shuttle service is available to bring guests from the entrance to Central Plaza, where the Sky Amphitheatre and several Food & Beverage outlets are located.
Yes, majority of Bird Paradise is wheelchair accessible.
There are 2 animal presentations, Wings of the World and Predators on Wings. No seat bookings are required. For more information, please visit our webite here.
A total of 4 different animal feeding programmes are available for purchase online here from 24 April.
Yes, all Friends of Wildlife and Friends of Wildlife Plus members with a valid Members' Parking Pass (MPP) can enjoy free parking at Bird Paradise’s Multi-Storey Car Park.
Existing adopter/corporate passes do not include admission into Bird Paradise.
Yes, tram service is included in your Singapore Zoo admission ticket for your convenience. You may hop on and off at any of the designated tram stations around the park.
Please refer to Feed the Animals for more information.
You can purchase select feeding sessions online together with your admission tickets, or as a standalone add-on experience.
Yes, for selected exhibits. You can purchase select feeding sessions online together with your admission tickets, or as a standalone add-on experience.
While food options are available at our restaurants, we do understand that some guests may need to bring their own food into the park for various reasons. Picnic areas are available for guests to sit and relax; including Pavilion by the Lake, Garden with A View and Picnic Area (located near Rainforest Walk).
Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411.
For admission tickets to Night Safari, select your preferred visit date and arrival time via our online ticketing portal.
If you already have a ticket to Night Safari but have not selected your timing, please manage your booking to select your visit date and arrival time.
This is part of our efforts to enhance the queue system to ensure a smoother park experience for our members and guests.
Guests can now book their presentation seats 2 hours before the presentation starts so that they need not physically queue.
This system is available at River Wonders and Night Safari. Limited seats available.
You must have a valid park admission ticket and timeslot before you book a presentation on the day of your visit. Park admission tickets can be purchased online.
All presentation bookings are subject to availability.
An email confirmation will be sent to your registered email address upon successful booking.
Yes, as they are considered as 1 headcount.
Kindly book for a presentation slot that is later than your park admission timing.
You can make an online booking for the presentation anywhere in our parks, 2 hours before each presentation time.
You can make a booking via our website 2 hours before each presentation. Being in close physical proximity to the presentation venue is not required.
Seats are limited and subject to availability.
Please ensure all person(s) are onsite at the presentation venue 15 minutes before the presentation starts.
Should you arrive after the presentation has begun, it will be considered a no-show and your seats may be released to other guests for them to enjoy the presentation.
Should you wish to cancel your presentation booking, please help our zoo community by cancelling your booking via the SMS/email confirmation sent to you.
No-show will be deemed as void and cannot be reused for another presentation.
Our presentations at River Wonders and Night Safari are operating with limited seating capacity.
Tickets are only valid on the stated date and time, and are non-refundable and non-exchangeable.
There is still much to see as our 4 parks continue to be home to almost 1000 species of animals, many of which display their natural behaviours as you explore the park and encounter a wildlife experience like no other.
An email reminder will be sent 10 to 20 minutes before the presentation starts, depending on the zones that you have been assigned to.
Please ensure all person(s) are onsite at the presentation venue 15 minutes before the presentation starts.
Please present your booking confirmation email.
Please ensure all person(s) are onsite at the presentation location 15 minutes before presentation time.
A successful online presentation booking is required to watch the presentation.
Please arrive at the presentation venue only at the timing as per the confirmation email sent.
Yes, while food options are available at our restaurants, we do understand that some guests may need to bring their own food into the park for various reasons.
Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 63608612.
Yes. You can add-on the tours online via our official ticketing website, after selecting your admission tickets. For guests who already have park admission tickets, please contact [email protected] / +65 6269 3411 to place your bookings. All tour bookings are subject to availability. Here’s more information along with the terms & conditions of the tours.
Separate charges apply for Amazon River Quest boat ride. You may purchase the Amazon River Quest boat ride tickets online, together with your admission ticket, or as a standalone add-on experience.
River Wonders occupies 12 hectares. It is explored mainly on foot by passing through freshwater aquariums and entering walk-through exhibits. 85% of the park’s animal collection is designed to be viewed on foot, while the rest on Amazon River Quest boat ride.
A typical visitor may spend 2 to 3 hours at the park, depending on the interest level and time spent at each exhibit, viewing of animal presentations as well as shopping and dining experiences. We recommend visitors spend at least 2 hours in River Wonders for a fully immersive experience and learn about the fascinating flora and fauna in freshwater habitats.
This is part of our efforts to enhance the queue system to ensure a smoother park experience for our members and guests.
Guests can now book their presentation seats 2 hours before the presentation starts so that they need not physically queue.
This system is available at River Wonders and Night Safari. Limited seats available.
You must have a valid park admission ticket and timeslot before you book a presentation on the day of your visit. Park admission tickets can be purchased online.
All presentation bookings are subject to availability.
An email confirmation will be sent to your registered email address upon successful booking.
Yes, as they are considered as 1 headcount.
Kindly book for a presentation slot that is later than your park admission timing.
You can make an online booking for the presentation anywhere in our parks, 2 hours before each presentation time.
You can make a booking via our website 2 hours before each presentation. Being in close physical proximity to the presentation venue is not required.
Seats are limited and subject to availability.
Please ensure all person(s) are onsite at the presentation venue 15 minutes before the presentation starts.
Should you arrive after the presentation has begun, it will be considered a no-show and your seats may be released to other guests for them to enjoy the presentation.
Should you wish to cancel your presentation booking, please help our zoo community by cancelling your booking via the SMS/email confirmation sent to you.
No-show will be deemed as void and cannot be reused for another presentation.
Our presentations at River Wonders and Night Safari are operating with limited seating capacity.
Tickets are only valid on the stated date and time, and are non-refundable and non-exchangeable.
There is still much to see as our 4 parks continue to be home to almost 1000 species of animals, many of which display their natural behaviours as you explore the park and encounter a wildlife experience like no other.
An email reminder will be sent 10 to 20 minutes before the presentation starts, depending on the zones that you have been assigned to.
Please ensure all person(s) are onsite at the presentation venue 15 minutes before the presentation starts.
Please present your booking confirmation email.
Please ensure all person(s) are onsite at the presentation location 15 minutes before presentation time.
A successful online presentation booking is required to watch the presentation.
Please arrive at the presentation venue only at the timing as per the confirmation email sent.
No. River Wonders is not a theme park but a wildlife park that focuses on river habitats.
Visitors can go on Amazon River Quest which simulates the experience of a boat expedition along Amazon River to see animals in naturalistic habitats. Animal sightings include the jaguar, Brazilian tapir and capybara.
Amazon River Quest is a ticketed 10-minute boat ride that allows visitors to view animals living along the edges of Amazon River. These include the jaguar, Brazilian tapir and capybara. Guests must fulfil the following riders' guidelines to take the boat ride:
A large section of River Wonders is designed to be accessed on foot. 85% of the park’s animal collection is designed to be viewed on foot, while the rest on Amazon River Quest.
Key attractions such as the world’s largest freshwater aquarium at Amazon Flooded Forest and Giant Panda Forest can only be accessed on foot.
Ride restrictions and riders' guidelines are put in place to protect the safety of our guests, and to ensure that the safety systems of the ride are not compromised.
As the boat ride involves moderate acceleration, elevation changes and minor bumping, guests with the following conditions shall not ride.
Yes. Amazon River Quest is available at a fee of $5 per adult and $3 per child for ages 3 to 12 years old in addition to River Wonders admission tickets. Riders must be at least 1.06m to take the boat ride. Other riders' guidelines apply.
Amazon River Quest ticket can be purchased online together with an admission ticket, or as a standalone add-on experience.
While food options are available at our restaurants, we do understand that some guests may need to bring their own food into the park for various reasons. Picnic areas are available for guests to sit and relax at Boat Plaza and various locations along the park where benches are located.
Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411.
Yes. You can add-on the tours online via our official ticketing website, after selecting your admission tickets. For guests who already have park admission tickets, please contact [email protected] or call +65 6269 3411 to place your bookings. All tour bookings are subject to availability. Here’s more information along with the terms & conditions of the tours.
