Taxi Surcharge
Taxi Surcharge
What is this surcharge about?
From 1 July 2024, the current surcharge for all hired taxis departing from the Mandai Wildlife Reserve will be $5. This surcharge will be applicable daily, from 1:00pm to 11:59pm.
Why is this surcharge applicable from 1:00pm to 11:59pm only?
We have observed that majority of guests leave the Mandai Wildlife Reserve during this period, leading to a higher demand for taxis throughout this time.
What is the purpose of this surcharge?
We have received feedback from guests exiting the Mandai Wildlife Reserve that there is a high demand for taxis, especially between 1:00pm to 11:59pm.
This surcharge is to encourage taxi drivers to consider the Mandai Wildlife Reserve as a preferred pick-up destination and increase the supply of incoming taxis to the precinct.
Is this only for taxis or all hired vehicles?
This surcharge is applicable only to taxis, and not to private hire vehicles.
Is this surcharge applicable if I take a taxi to the Mandai Wildlife Reserve?
No, this surcharge is only applicable for hired taxis departing from the Mandai Wildlife Reserve.
Is this surcharge applicable if I flag a taxi down at the Mandai Wildlife Reserve? Or is it only for taxi bookings?
This surcharge is applicable for all hired taxis departing from the Mandai Wildlife Reserve including bookings and flag-downs.
If I book a taxi, would this $5 surcharge include the taxi booking fee?
The $5 surcharge is separate from the taxi booking fee. For example, if the booking fee is $3.30, the $5 surcharge is payable on top of this fee.
If I book a taxi under Grab/TADA/Gojek, etc., will the surcharge be applicable?
Yes, the surcharge is applicable for taxis booked under Private Hire apps.
If I book a taxi before 1:00pm, but board the taxi only at 1:00pm or after, will the surcharge be applicable'
Yes, the surcharge is applicable at time of boarding, not booking.
How long will this surcharge be in place?
This surcharge will be in place for the foreseeable future. We will continue to review our policies regularly for the benefit of our guests.
What other modes of transportation can I consider to exit your precinct?
Public Transport:
- Bus 138 to Ang Mo Kio MRT or Springleaf MRT stations
- Bus 927 to Choa Chu Kang MRT station
- Mandai Khatib Bus to Khatib MRT station
For more information, please check out our website.
I was not aware of this surcharge. Was this communicated to the public?
Yes, this surcharge was proactively communicated via our website, as well as to our member community.
