Responsible management of our living collection is essential for us to realise our vision of a world-class zoological institution in conservation, education, and inspiring behaviour change. The Institutional Collection Plan (ICP) is the overarching strategy that guides all acquisitions. From time to time, new specimens may need to be acquired, either for genetic sustainability or to phase in new species that fit the ICP.

In accordance with the World Association of Zoos and Aquariums Resolution 29.1, all our animal acquisitions are conducted legally, ethically, and sustainably. The clear majority of our acquisitions are animals born or hatched under human care, usually as part of an exchange, donation (from other zoological institutions, governmental agencies, NGOs) or breeding loan. Many of our animals are also part of collaborative global managed programmes, which ensure species sustainability and genetic integrity. Approval must first be sought from the relevant species programme coordinators before new specimens can be acquired. 

Proper management of our living collection also includes transfers of animals to other institutions, either as part of species programs, or to manage surplus animals. Before any animal is transferred to another institution, we will conduct due diligence to ensure the receiving institution meets our requisite standards of ethics, animal care and welfare as outlined in our Animal Relocation policy. In cases where welfare standards will be compromised for the animal, humane euthanasia may be considered. This option may be considered if there is long term negative impact on the animal’s quality of life and all practical options to improve it have been exhausted.   

As part of efforts to responsibly manage animals under our care, animals are selected periodically for relocation to other wildlife institutions, either as part of a managed program or to manage population numbers.

Before any animal is relocated to a receiving party, we will conduct due diligence to ensure the institution meets the requisite standards of ethics, animal care and welfare. This includes possessing the adequate resources to ensure the safety and welfare of the animals, allowing us access to view plans, photographs or conduct onsite visits of the facilities the animals will be held in, and providing additional training for staff that will be involved in caring for the received animal.

The receiving party will also be held to providing ethical treatment such as
positive training reinforcement techniques for the animal. Preference will also be given to institutions that are accredited by at least one main international zoological association.

Animals that are relocated as part of an internationally managed program (i.e. breeding programs) must be approved by the designated species program coordinator prior to move.

In the cases of rescued native wildlife, only those that have been assessed by our veterinary team and the species working group to be fit for release will be considered for release in the wild.

All wildlife releases will be conducted with the permission of and in accordance with the regulations and guidelines set out by AVA and or NParks. 

The Group believes that animal shows/contact are among the most valuable, unforgettable and educational experiences that visitors can enjoy while visiting Mandai Wildlife Reserve (MWR). The animal shows/contact will mainly focus on fostering, educating and conveying conservation awareness of endangered species of fauna and flora.

While all shows/contact will have an entertainment component, which is important in gaining the attention of the general public, ultimately they should convey love and respect for animals as well as a strong biodiversity conservation message.

Behaviour featured in animal shows, contact and training will be based on the natural behaviour of the species involved and their spontaneous interaction with humans. The dressing up of animals or making the animals perform unnatural acts that demean them will be strictly prohibited.

Animal welfare will be given the highest priority in all shows, contact and training, strictly following the five basic principles of animal welfare: freedom from hunger and thirst; freedom from thermal and physical discomfort; freedom from pain, disease or injury; freedom to express normal behaviour; freedom from fear and distress.

Safety of visitors, animals and staff will be given the highest priority in all shows, contact and training, strictly following the existing MWR SOP protocol.

All animals involved in shows, contact and training will be screened annually for communicable zoonotic diseases. All animal caretakers who are involved in shows/contact and training will be screened annually for communicable diseases (eg. TB, viral hepatitis, parasitic diseases, etc.). Staff and visitors with visible signs of illness (eg. cold, flu, etc) will be prevented from working or approaching the animals.

Animals that are used in shows, contact and training will be returned to their social groups or to other companion animals where applicable. Animals should not be exhausted and will not be used in shows/contact and training lasting more than 45 minutes in a single session.

Animals will not be removed prematurely from their mothers for the purpose of shows, contact and training.

Animals that are heavily imprinted on humans and that do not have the desire to socialise with their own species will be kept in suitable enclosures. Only adequately trained staff who maintain high standards of animal welfare and ethics will be allowed to handle animals that are used in shows, contact and training.

Positive reinforcements will be used to train/condition animals that are used in shows, contact and training. Animals cannot be cruelly punished (including punching, beating, kicking, slapping and other bodily harm) and disciplined for cooperation in animal shows, contact and training. Strict disciplinary action including suspension and termination will be enforced on staff who violate this policy. Operant conditioning will be developed and used as much as possible.

Shows, contact and training will be mainly done in the premises of MWR facilities. However, occasional animal appearances outside MWR facilities may be permitted with the approval of senior management and the relevant government authorities, without compromising the well-being of the animals.

The Animal Welfare & Ethics Committee or an expert appointed will review shows, contact and training annually as well as evaluate the physical and psychological wellbeing of all animals involved. Any animals that are found unsuitable for shows, contact and training will be immediately relocated to their own social group to other companion animals or a suitable retirement facility to ensure that they receive proper professional care.

As a wildlife attraction and a collection-based conservation organisation, we prioritise the welfare of our animals as prime importance and our passionate and dedicated team of animal management and healthcare specialists are committed to providing the highest standards of care. 

Our animal welfare code is based on global best practices that incorporates the ‘Five Domains’ model for animal welfare. Being mindful of the affective states of the animals in our care, we want them to strive and have the ability to express a wide range of natural behaviours. To achieve this, we work toward providing the Physical/Functional requirements for our animals to achieve the desirable Mental domain of positive welfare state. These Physical domains include our animals’ adequate nutrition, quality of living environment, physical health, and range of natural behaviour.

Our work is also guided by our animal policies, protocols and procedures that were created following best practice guidelines. These policies, protocols and procedures govern our work under the following categories: 

  • Collection planning, population management, transaction policies
  • Behavioural enrichment and behavioural training programs
  • Animal interaction and presentations
  • Ongoing animal welfare assessment and review
  • Conservation welfare
  • Rehabilitation and relocation of local wildlife
  • Professional animal care competencies and continual improvement

One of the key drivers of the loss of wildlife is man’s unsustainable exploitation of natural resources and the accompanying encroachment into wild habitats. We believe that our own survival and quality of life is intrinsically linked to the survival of the many species of plants and animals with which we share this Earth. Functioning ecosystems and biodiversity perform the essential services of providing us with clean air, water, food and shielding us from harmful diseases. Unsustainable consumption and development damage ecosystems, leading to climate change, which in turn reduces biodiversity and natural resources, and ultimately impacting human livelihoods and lives. 

As a wildlife conservation organisation dedicated to the protection of wildlife and their habitats, Mandai Wildlife Group (‘The Group’) advocates the responsible and sustainable use of natural resources. We aspire to be climate positive – to fight climate change by reducing emissions of greenhouse gases through our development and everyday operations.  

Our Environmental Sustainability Strategy guides us to incorporate sustainability principles in our daily operations and is aligned with the UN Sustainable Development Goals (SDG) that are pertinent to our business and operations. We strive to be climate positive through:

  • Resource Optimisation - Striving to make the most efficient use of resources 

We aim to minimise carbon emissions by improving energy efficiency daily operations, exploring the use of clean energy sources, and investing in waste and water treatment and sustainable mobility. We continuously seek out sustainable sources of goods and services that cause minimal harm to the planet and communities. 

  • Biodiversity Protection – Working to protect regional and local wildlife as part of our greater conservation goals.

As part of our broader regional and national conservation efforts, we work to protect and enhance wild habitats in the Mandai Precinct and within our parks so that wildlife continues to thrive. We look for innovative solutions to improve wildlife accessibility to these habitats and provide world-class care for rescued native wildlife. We preserve and protect native flora and fauna through sensitive construction and catalysing forest regeneration. Through in-house research and partnerships with distinguished academic and wildlife institutions, we promote robust knowledge sharing to better protect wildlife. 

  • Integration with Surroundings – Designing parks that holistically and seamlessly integrate with the natural environment

The Mandai wildlife and nature destination is designed to be carbon efficient and naturally- inspired. The planned architectural and landscape features integrate with the natural environment to passively provide light, shade, ventilation, and thermal and visual comfort, with minimal carbon footprint. 

  • Sustainability Advocacy - Championing sustainability best practices to inspire and enable positive, tangible outcomes beyond Mandai

By uncompromisingly acting on our sustainability commitments we actively encourage and inspire our staff, guests and partners to adopt, and be ambassadors for, wildlife and environmentally friendly actions. 

By working both internally within our operations and externally with our stakeholders, we believe that the action of many is greater than the sum of its parts, and together, we protect wildlife. 

The illegal wildlife trade is driving species to extinction. As an organisation dedicated to the protection of wildlife and their habitats, we do not endorse illegal, unsustainable, or unethical use and trade of wild animal and plant products.

We commit to:

  • Encourage the use of products not harmful to threatened species
  • Educate the public about illegal wildlife trade
  • Engage our partners towards reducing illegal wildlife trade
  • Keep records on use of wild animal and plant products
  • NOT buy, use, sell, or serve products from wild animal species
  • Buy, use, sell or serve only certified sustainable wild plant products
See our general Terms and Conditions for goods and services.
Learn about the protection of your personal data with our parks.
Read about our commitment in protecting the environment and welfare of our staff and guests.
Learn about the principles of partnership dealings within our parks.

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