Frequently Asked Questions

General
Where is ZooSchool?

ZooSchool is located at 80 Mandai Lake Road, Singapore 729826.

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For ZooSchool programme attendees, please check your confirmation email for the exact meeting point, as it differs by programme.

For schools, what is the minimum/maximum class size?

To ensure the best learning experience, we recommend a minimum of 15 children, capped at 30 per session. Each group should have 1 accompanying teacher for every 15 children to support smooth management and enriching learning for all.

What happens if it rains on the day of a programme?

Our staff will take the necessary precaution of guiding your group to the nearest shelter.

We may then adjust the programme to provide a more appropriate experience. We highly recommend that all participants bring their own rain gear.

Safety
Are there first aid facilities in the parks/attractions?
Yes, each attraction has first aid stations staffed with trained medical personnel. Locations of these stations can be found on Parks/Attraction Maps.
How can I contact Mandai Wildlife Reserve in case of an emergency?
In the event of an emergency, you may approach any uniformed staff or call +65 6100 0694.
Macaque Advisory

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of the animal population under our care. If you encounter them, please remain calm, keep all food out of sight, and walk away. Should you require assistance, please call +65 6269 3411.

Amenities & Presentation
Are physical maps provided in the parks?

To reduce paper use, we’ve made our maps available digitally! You can view or download them from each park/attraction page:

Alternatively, you may download the Mandai App to find your way around and plan your preferred routes of exploration!

Are there water coolers in the park?
Water-refill stations are available in all of our parks. View our park maps. 
Are we allowed to consume food and drinks during presentations?
For the safety of both guests and animals, the consumption of food and drinks is not allowed during presentations.
How do I purchase and participate in the 'Feed the Animals' sessions, and what payment methods are accepted?

Animal feeding programmes are offered at Singapore Zoo, River Wonders, Night Safari, and Bird Paradise. To book, select the programme as an add-on purchase on the ticketing page. All payments for these experiences must be made online at the time of booking.

Note: There are currently no animal feeding sessions available at Rainforest Wild ASIA.

What animal presentations are available, and do we have to book seats to watch them?

Animal presentations are available at Singapore Zoo, River Wonders, Night Safari and Bird Paradise — here’s our full list of animal presentations.

While presentations at Singapore Zoo and Bird Paradise do not require seat booking, the Once Upon A River presentation at River Wonders and the Creatures of the Night presentation at Night Safari require booking online.

Is there an admission fee for presentations?

Our presentations are a complimentary part of your admission experience.

Will presentations continue if it rains?

Presentations may be shortened or cancelled in the event of rain or other unsuitable weather conditions.

What other activities can students enjoy besides seeing the animals?
They can enjoy the Treetop Play in Kidzworld, Singapore Zoo, where they can climb and explore, or they can have a splashing good time at the water play areas: Splish Splash at Singapore Zoo and Egg Splash at Bird Paradise!