You may convert your admission tickets under the following conditions:

• Physical copy of online/onsite admission tickets have to be presented.
• Conversion has to be processed on the same day of admission into the respective parks.
• All admission tickets can only be converted to a Friends of Wildlife/ Friends of Wildlife Plus membership.
• Admission tickets converted must correspond to the membership category purchased.
  
• Tickets purchased using Travel agent tickets, complimentary tickets and all promotional tickets are not eligible for conversion to membership.
• Conversion of admission tickets to memberships will not involve any form of refund as tickets sold are non-refundable.
• Chargeable conversion fee is determined by the difference in the value of the membership applied for and the value of the admission tickets used for the conversion.
• Rides and rental tickets sold are not eligible for conversion to a membership.

As we move towards development of the Mandai precinct with its expanded offerings, Friends of Singapore Zoo membership is no longer available as of 28 March 2022. We are reviewing how we can bring you the experience of nature through a more holistic membership.

You can still enjoy annual access to our parks through our Friends of Wildlife/ Friends of Wildlife Plus memberships. For more information, please visit here.

Yes, admission to our parks is subjected to blackout dates for all membership types except Friends of Wildlife Plus membership, as these dates are days that our parks are expected to receive an exceptionally high volume of visitors.

To ensure a comfortable experience for our members, the membership blackout dates have been set to encourage you to visit our parks on other days.

Blackout dates include: the second day of Chinese New Year, Labour Day and Hari Raya Puasa.

Members who wish to enter the parks on the blackout dates will have to purchase standard admission tickets. These blackout dates may vary from year to year.

Members can purchase a Member’s Parking Pass (MPP) for one vehicle per membership at a nominal fee of $30. Please note that an In-Vehicle Unit (IU) number must be submitted to purchase the MPP. Read the full MPP terms and conditions here.

We do offer concessionary membership for Seniors. To be eligible for a Senior membership, you would have to be 60 years old and above, with a Singapore NRIC or FIN card. Please note that the NRIC or FIN card is required for the application of a concessionary Senior membership and may only be done onsite at our parks. You may find the prices for the respective concessionary Senior memberships under each membership category.

While we do not offer a concessionary membership for students, we do offer concessionary memberships for children who are 3 to 12 years old. You may find the prices for the respective child memberships under each membership category.

As our memberships are non-transferable, only the registered members whose faces are reflected in the membership photo can enjoy the membership’s benefits and privileges. Therefore, if you are absent, a friend, family member or caretaker cannot substitute you.

If you are part of a Family membership, you are entitled to nominate an individual for a concessionary Caretaker membership. Please note that each Family membership is only entitled to one nomination. See the full terms and conditions for the use of the caretaker discount voucher here.

As long as your children are registered members, they may use the membership card even when you or your spouse are not present. However, please note that the membership card with a photo that reflects the faces of your children will have to be presented for your children to enjoy the membership’s benefits and privileges, and a person of reasonable age should accompany your children.

As your child is below 3 years, he/she is not chargeable. Therefore, your spouse and you may sign up for individual memberships. However, an admission ticket or a Child membership would be required for your child once he/she turns 3. Alternatively, you may choose to sign up for a Family membership and register your child so that he/she can continue to enjoy the membership’s benefit and privileges throughout the validity of the membership.

Kindly note that we have discontinued the issuance of physical card for new sign-ups and renewals with effect from 28 March 2022.

You will still be able to enjoy all the benefits of your membership, including admission into the park(s) using your electronic card (e-card) via your smartphone. To access your e-card, log into the Membership Portal.

Please allow us to share with you with effect from 28 March 2022, we have discontinued the issuance of the physical card. Go-green with us today by going digital, in showing your support of our sustainability efforts, and enjoy greater convenience with the use of your electronic membership card (“e-card”). Please login to our Membership Portal to access your membership e-card as well as for:

• Booking admission time slot before your visit to our park(s)
• Scanning the e-card to enjoy all the benefits of your membership, including admission into the park(s)

Please login to our Membership Portal to access your membership e-card. Membership access is tied to your registered email address.