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Mandai Park Holdings Pte Ltd (“MPH”, “Company”, “we”, “our”, or “us”), its subsidiaries, related companies and affiliates (collectively referred to as "MPH Group") recognize the importance of an individual’s privacy and personal data (as defined below).
This data protection policy ("Data Protection Policy") outlines how the MPH Group manages personal data (“Personal Data”) as defined by, and which is subject to, the Personal Data Protection Act 2012 in Singapore (the "Act").
1. Preamble
1.1 We are aware of the revised Advisory Guidelines on the Act for NRIC and other National Identification Numbers that the Personal Data Protection Commission (“PDPC”) issued on 31 August 2018, and we are in the midst of reviewing our relevant websites, systems, platforms and policies to adhere to these guidelines.
1.2 We seek your understanding that we are continuing with the collection and use of NRIC or other National Identification Numbers (which consists of Birth Certificate numbers, Foreign Identification Numbers, Work Permit numbers, and passport numbers), while we enhance our websites, systems, platforms and policies. We expect to effect these changes within the timeframe prescribed by the PDPC.
1.3 Please be assured that we will safeguard your Personal Data under our care.
2. Personal Data
2.1 We will or may collect, use, disclose and/or process Personal Data about you. The purposes for which we will collect, use, disclose and/or process such Personal Data are set out below in paragraph 5.
2.2 Personal Data refers to any data, whether true or not, about an individual who can be identified from that data; or data and other information to which the MPH Group has or is likely to have access to including existing data in our records which you have provided us in any forms you may submitted to us or via any form of interaction with us.
2.3 If you provide the Personal Data of anyone other than yourself (including your family members), you warrant that you have informed him/her of the purposes for which you are providing their Personal Data to us (as set out in paragraph 5 or otherwise notified to you) and that he/she has consented to your disclosure of his/her Personal Data to us for those purposes.
2.4 You must ensure that all Personal Data that you provide (whether such data relates to you or to other persons) is true, accurate and complete and promptly notify us of any changes to such Personal Data.
2.5 Examples of Personal Data which you may provide us include but are not limited to the following:
a) Name;
b) NRIC/Passport/Other Identification Number;
c) Telephone Number;
d) Mailing address, country of residence;
e) Email address;
f) Social media account user name;
g) Profile details such as your interests;
h) Date of birth, gender;
i) Photograph; and/or
j) Credit card number/bank detail.
3. Collection of Personal Data
3.1 You can generally use and browse our website without disclosing your Personal Data to us (however, please see paragraph 5 below), except where such disclosures may be necessary to allow us to respond to your requests or in cases where you contact us directly.
3.2 MPH Group may collect Personal Data, directly or indirectly, from an individual or authorized representative of an individual in a number of ways, such as when:
a) you use our services provided through online platforms and other technology platforms (such as our membership portals, e-stores);
b) you apply for a job with us;
c) you subscribe to our alerts or newsletters;
d) you sign up as member, volunteer, ambassador or animal adopter in any of our parks;
e) you participate in our marketing or promotional events or in contests;
f) you share your content (such as your photo or videos) with us on request or when we take photos at locations accessible to visiting public in our parks or on our premises;
g) you participate in programmes organized by third parties for visits to our premises (eg. third party platforms such as school / education website portals for public educational programmes or camps);
h) you use our customer services at any of our parks (such as mobility aid rental service, baggage deposit services);
i) you enter or move through our premises (including through the issuance of visitor passes, conducting identification checks);
j) you participate in our public programmes such as the Zoo Explorer Camp;
k) you communicate with us in relation to any enquiry, request or feedback;
l) you participate in our interviews, market research or surveys; and/or
m) any other manner of collection reasonably related to the above.
4. Consent of Collection of Personal Data
4.1 By submitting information to us, communicating with us, or signing up for any products and services offered by any member of the MPH Group, you agree and consent to MPH Group collecting, using, disclosing and sharing amongst ourselves your Personal Data, and disclosing such Personal Data to our authorised service providers and relevant third parties in the manner set forth in this Data Protection Policy.
4.2 When you provide MPH Group with any Personal Data relating to a third party (such as information of your dependents, spouse, children and/or parents), you represent and warrant that you are authorized to do so and/or the consent of that third party has been obtained for the collection, use and disclosure of the Personal Data by us for any of the purposes listed herein.
5. Purpose and Use of Personal Data
5.1 Generally, MPH Group collects, uses and discloses your Personal Data for the following purposes:-
a) to communicate with you on our products and services, announcements, promotions or contests (including updates on our parks and facilities, membership programme features);
b) to respond to your enquiries, requests, feedbacks or products and services improvements;
c) to process and administer your transactions with us (such as processing gift voucher purchases, handling and return of large baggage deposit services, rental and retrieval of mobility aids, handling of lost and found items notifications or return);
d) to process your application for membership, volunteer, ambassador or job;
e) to verify your identity;
f) to facilitate the running of our parks, premises and the provision of products and services to you, including to manage the administrative and business operations of our companies and comply with our internal policies and procedures;
g) to execute, administer and manage your visit to, or events you participate in at, our premises including administration and liaising with organisations which arrange for your visit (such as education executives for school visits, Zoo Explorer camps or other public programmes);
h) to facilitate business asset transactions such as asset sales, mergers or acquisitions involving any of our companies;
i) to obtain your feedback or participation in surveys, market research and/or analysis for statistical, profiling or other purposes to enable us to customize, review, improvise and develop our products and services, to understand customer preferences, behaviour and market trends;
j) to manage the safety and security of our premises and services including but not limited to conducting security clearances and carrying out CCTV surveillance, granting or refusing admission to our premises and tracking your movement on our premises;
k) to provide media announcements or responses;
l) to response to any claims, actions or proceedings and/or to safeguard and enforcing our contractual and legal rights and obligations;
m) to manage and prepare any reports regarding incidents or accidents;
n) to comply with any applicable rules, law and regulations, codes of practice or guidelines as well as to assist in investigations and law enforcement by relevant authorities; and/or
o) any other purpose reasonably related to any of the above.
5.2 For any other purpose(s) not set out herein, MPH may notify and seek your further consent in accordance with the requirements of the Act before using your Personal Data for that other purpose(s), such as when you are asked to provide your Personal Data before you participate in a contest, or when we ask you to share your photos (or media) with us for use on our websites, social media accounts, or for developing our online and public profile and community.
6. IP Addresses
6.1 When you use or access our websites, we may collect and store information about your computer (including your IP address, operating system and browser type) for the purposes of system administration.
7. Cookies
7.1 Our websites use cookies to distinguish you from other users of our website. We may also collect statistical data about your browsing actions and patterns. Such information assists in increasing efficiency when you browse our websites and enables us to improve our websites.
7.2 Should you wish to disable the cookies of our websites, you may do so by changing the setting on your browser. However, you may not be able to enter certain part(s) of our websites.
8. Third Party Websites
8.1 Our websites may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please ensure you carefully read and review the privacy policies of these websites before you submit any Personal Data to these websites.
9. Disclosure of Personal Data
9.1 MPH Group will take reasonable steps to secure your Personal Data against any unauthorized access, improper use or disclosure and ensure that access to your Personal Data is limited to persons whom we reasonably believe require access for effective delivery of our services to you for the purposes listed herein (where applicable) or any other purpose as consented by you.
9.2 Subject to the provisions of any applicable law and in order to carry out the purposes listed herein, we may share or disclose your Personal Data to the following third parties:
a) related corporations and affiliates of MPH Group;
b) agents, contractors or third party service providers (whether in Singapore or elsewhere) contracted by MPH Group to provide operational services such as courier services, insurance, telecommunications, information technology, payment, payroll, processing training, market research, storage, archival, customer support investigation services or other services;
c) organisations which arrange for your visit to our parks or premises (such as education executives organizing school visits or public programmes);
d) banks, credit card companies, secretarial agents, billing organizations and their respective service providers;
e) our business associate or partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions which may include any merger, acquisition or asset sale;
f) our professional advisors such as lawyers, auditors, accountants or consultants;
g) law enforcement agencies, relevant government ministries, regulators, statutory boards or authorities in compliance with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and/or
h) any other person to whom you authorize us to disclose your Personal Data to.
9.3 MPH Group will use all commercially reasonable endeavours to ensure that our employees, officers, partners and such other third parties who have access to your Personal Data to observe and adhere to the terms of this Privacy Policy.
10. Withdrawal of Consent, Access and Correction of Personal Data
10.1 You may write to our Personal Data Protection Officer at the address provided below if you:
a) have any queries or feedback relating to your Personal Data or our Privacy Policy;
b) wish to withdraw your consent to any use of your Personal Data as set out in this Privacy Policy; or
c) would like to obtain access and make correction/update to your Personal Data in our record
Data Protection Officer
Address: 80 Mandai Lake Road Singapore 729826
Email: [email protected]
10.2 Please note that for any Personal Data provided to us by a third party (e.g. your company or a recruiter or a parent), you should inform such party to write to MPH Group for any queries, feedback, complaints, and access and correction requests on your behalf.
11. Miscellaneous
11.1 Retention Period: Generally, MPH will retain your Personal Data up to a maximum period of seven (7) years or until retention of such data is no longer necessary for any legal or business purposes.
11.2 Where we store your Personal Data: The Personal Data we collect from you may be transferred to, stored and processed at a destination outside Singapore. By submitting your Personal Data, you agree to the transfer, storing or processing. MPH will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy.
11.3 MPH Group reserves the right to modify and update this Data Protection Policy from time to time to ensure that this Data Protection Policy is consistent with any changes to the laws and regulations applicable to MPH Group and also the developments of our products and services. All communications, transactions and dealings with us shall be subject to the latest version of this Data Protection Policy in force at the time.
11.4 This Data Protection Policy shall be governed in all respects by the laws of Singapore.
Conditions For The Use Of This Website
Please read these terms of use carefully before using this website. By using this website, you signify you have read and accept these terms of use. If you (the "User") do not agree to these terms of use, do not access or use the website. The User is responsible for compliance with all applicable laws and regulations in any jurisdiction.
RESTRICTIONS ON USE OF MATERIALS
This website and its contents are owned and operated by Mandai Park Holdings Group, its subsidiaries and or its related companies (hereinafter collectively referred to as "MPH" or “MPH Group”). All company names, logos, all related products and service names, design marks, slogans, trademarks and service marks are the properties of their respective owners and may not be reproduced or appropriated in any manner without the prior written permission of their respective owners. References to any names, marks, products or services of third parties do not necessarily constitute or imply MPH's endorsement, sponsorship or recommendation of the third party, information, product or service. No material, graphic or image from this website may be appropriated or modified in any manner, or reproduced, republished, uploaded, posted, transmitted or distributed in any way, without the prior written permission of MPH. No party is permitted to establish links to this website without prior written permission from MPH. MPH reserves all right to deny permission for any such links. MPH is not under any obligation to establish reciprocal links with any third party. Nothing contained herein confers any license or right under any copyright, patent, trademark or other proprietary rights of MPH or any third party.
Neither MPH, any of its affiliates, subsidiaries, employees, agents, partners, principals and representatives nor any other person is, in connection with this website, engaged in rendering auditing, accounting, tax, legal, advisory, consulting or other professional services or advice. Each User agrees not to use the content of this website as a substitute for independent investigations and competent financial and business judgment of the User of this website and such User shall obtain professional advice tailored to his particular factual situation. Each User is responsible for all matters arising from its use of this website.Each User agrees to use this website in accordance with these terms of use and for lawful and proper purposes and shall not:-
a. upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable or which creates liability on MPH's part;
b. upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas (such as shopping rooms) that are designated for such purpose;
c. upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programmes designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
d. interfere or attempt to interfere with the operation or functionality of this website; or obtain or attempt to obtain unauthorized access, via whatever means, to any of MPH's systems.
THIRD PARTY POSTINGS AND HYPERLINKS TO THIRD PARTY WEBSITES
This website may contain hyperlinks to other websites ("External Sites") which are neither maintained nor controlled by MPH, or may contain content posted on or via the website by third parties. MPH shall not be responsible for any errors or omissions in any content in the website, or the content, products or services of any hyperlinked External Site or any hyperlink contained in a hyperlinked External Site, nor for the privacy and security practices employed by these External Sites, and under no circumstances shall MPH be liable for any loss or damage of any kind incurred as a result of the use of any content posted or contained in e-mails or otherwise transmitted or displayed via the website, or arising from access to External Sites. Use of the website and any hyperlinks and access to External Sites are entirely at the User's own risk.
The User acknowledges that MPH has no control over and excludes all liability for any material on the Internet which can be accessed by using this website. Neither will MPH be deemed to have endorsed any such content thereto.
COOKIES
MPH takes certain industry-accepted precautions to secure the website or portions thereof. However, the User understands and agrees that such precautions cannot guarantee that use of this website is invulnerable to security breaches, nor does MPH make any warranty, guarantee, or representation that use of this website is protected from all viruses, worms, Trojan horses, and other vulnerabilities.
During the User's use of this website, MPH may issue to and request from the User's computer "cookies" to enable more convenient browsing when the User revisits this website. The User must not alter any cookies sent to his/her computer from this website and must ensure that the User's computer sends correct and accurate cookies in response to any relevant request from this website.
PERSONAL DATA
MPH is committed to protecting and respecting your personal data. Please read the Personal Data Protection Policy to understand our views and practices regarding your personal data and how we will treat it.
NO REPRESENTATION OR WARRANTIES
While every effort has been made to ensure that the information provided in this website herein is up to date and accurate, MPH and its affiliates, subsidiaries, employees, agents, partners, principals and representatives make no representation or warranty of any kind either express or implied as to the completeness, correctness, accuracy, suitability, reliability or otherwise of this website or its content or the results of its use for any purpose, all of which is provided "as is" and "as available". They do not warrant that this website or this server that makes it available is free of any virus or other harmful elements.MPH and its affiliates, subsidiaries, employees, agents, partners, principals and representatives disclaim all warranties and obligations relating to this website, including but not limited to all implied warranties and obligations of merchantability, fitness for a particular purpose, title and non-infringement.
LIMITATION OF LIABILITY
The information contained herein in this website shall be accessed and used at the User's own risk and to the fullest extent permissible and subject and pursuant to all applicable laws and regulations. MPH and its affiliates, subsidiaries, employees, agents, partners, principals and representatives shall not be liable for any direct, indirect, incidental, special, exemplary, consequential or other damages whatsoever, (including but not limited to liability for loss of use, data or profits), including but not limited to contract, negligence or other tortious actions, arising out of or in connection with this website, even if any of MPH and its affiliates, subsidiaries, employees, agents, partners, principals and representatives has been advised of the possibility of such damages or losses that were, are being or will be incurred.
MODIFICATIONS
MPH reserves all rights to make any and all changes in this website at its sole discretion without prior notice to the User. MPH reserves the right to deny access to this website to anyone at any time without prior notice. Materials on our website may include technical inaccuracies or typographical errors. Changes may be periodically incorporated into this material. MPH may make improvements and/or changes in the products, services and/or programmes described in these materials at any time without notice.
SUGGESTIONS, COMMENTS AND FEEDBACK
Should the User respond to any part of the materials contained herein in this website with any communications including feedback data, such as questions, comments, suggestions, or the like, such information shall be deemed to be non-confidential and MPH and its affiliates, subsidiaries, employees, agents, partners, principals and representatives shall have no obligation whatsoever with respect to such communications and shall be free to reproduce, use disclose and distribute the information to others without limitation, and shall be free to use in any way for any purpose whatsoever the content of such communications including any ideas, know-how, techniques or concepts disclosed therein.
APPLICABLE LAW AND JURISDICTION
The law applicable to the terms of use of this website is the law of the Republic of Singapore and the courts of the Republic of Singapore will have exclusive jurisdiction in case of any dispute.
